Q1: Are you a factory or trade company?
A: We are a factory with above 15 years and we also have the professional trade team. So we accept both small and big order!
Q2: Can we make our own design?
A: Yes, we have the professional design team that supplies OEM&ODM Service for you. Customized logo/size/color/package etc. are
Q3: What is your MOQ(Minimum Order Quantity) ?
A: Generally,for stock order ，MOQ is 2 pcs .for customized order, it is 2000pcs/color.(Subject to the design and request) If your
order quantity is less than our MOQ, the price will be higher or cannot do for you.
Q4：What is your sample lead time?
The normal sample lead time is 5-7days.
And if the material is special or it is customized,it could take more than one week.
Q5：What is your lead time?
For store order，shipping after 3-5days .For customized order, Production cycle is 30-35 days.
Q6: Can you give the best discount?
A: We mainly do the wholesale service. Our policy is Larger Quantity, Cheaper Price. We will quote you the best price based on
the order quantity.
Q7: What is your payment terms for bulk order/small order ？
A: T/T or Credit Card.
Q8: Can I apply for a refund if I am not satisfied with the product?
A: We sincerely want to be your good supplier and feel very sorry that we did not provide you with satisfactory products or
services. If the quality of the products have some problems, we will refund the product cost for you. But please noted that the
following situations are not product quality problems: 1. Size measurement error. All sizes are measured manually, so there may be
1-3cm error; 2. Slight product crease. Due to long-term logistics and transportation, the product may have slight crease, which
will disappear when you tile 1-15 days; 3. Slight product smell. Due to the material of some products, there may be slight smell
which is normal. Put the product in a ventilated place, and the smell will disappear in about 1-15 days; 4. Sutures problem, some
products may have a small number of sutures when producing.5. There may be a little color difference between the picture and