Q01: Where are you based ?
Ans: We are factory located in Moradabad, India, an export hub city. Only 3 hour drive away from national capital, New Delhi.
Q02: How do we determine quality of product before placing larger order?
Ans: We offer third party testing nominated by buyer Testing Lab on randomly picked production samples.
Q02: What we do ?
Ans: We manufacture all metal, leather, glass, wood, ceremic and macreme products.
Q03: What is the normal lead time?
Ans: After confirmation of order/payment, we dispatch consignment within 30-50 days from our warehouse. Lead time depends on the quantity of order.
Q03: What is the Minimum Order Quantitie (MOQ)?
Ans: For most of our products, we have MOQ - 50 pieces/sets.
Q04: Can you provide door to door/drop ship service ?
Q05: What is the warranty of the products ?
Ans: Our all products carry replacement warranty. Customer should inform about the defected products within 30 days of delivery.
Q06: Do you carry Product Liability Insurance ?
Ans: We have PLI for some of our products, but we can insure the product on customer's request. The PLI costing will be absorbed in product cost.
Q07: Can you provide samples ? Is sample cost refundable ?
Ans: We can provide free samples as long as you are willing to afford the shipping charges. We can provide samples by using UPS/FedEx etc courier services. Some samples carry nominal charges that are refundable on order.
Q08: Can you make our designs ?
Ans: Yes, we can develop you designs. You just need to provide us your CAD/Drawings/Ideas/Pictures.
Mould cost is refundable if you get any of your design developed with us.
Q09: What kind of packaging do you produce ?
A: Gift Box, Color Box, PVC Box, Kraft Box, Cotton Bags etc. Customer's sugessions are always welcome.
Q10: What is your shipping terms?
Ans: We use air and sea both shipping methods according to buyer's requirement.
Q11: What types of payments do you accept ?
Ans: We accept payment by T/T & PayPal, for high value orders, we also accept L/C payment.
Q12: Can your products be customized/personalized ?
Ans: Yes, we welcome the modifications according to our customers.
Q13: Can I get customized shipping markings/product marking as per my choise ?
A: Yes, you can get any shipping marking/product marking as per your choice.
Q14: Which countires & regions do you mainly export to ?
A: Our current export market covers Europe, North America, Sounth America, Oceania, South Africa.
Q16: Are you EDI compliant ?
Q17: Why choose us?
A: We're the factory! We can control the quality and lead time by ourself. We can supply you the merchandise at very competitive price.
Q17: How do I contact you ?
A: Mob: +91-999 750 5601.