1. Q: Can you match color for us?
A: Yes, we can. You can send your samples to us, then we can match for you.
2. Q: What's the cost of the sample?
A: The sample cost is free, but if you can afford the freight we will appreciate.
3. Q: How do you ship samples?
A: Considering sample quantity is not big, we support ship samples by EMS,TNT or fedex , fast and less damages.
4. Q: About diffuser sheets, can you adjust light transmission and haze for us?
A: Yes, we can.
5. Q: What's your minimum order quantity?
A: If the color is normal, the MOQ can be 1ton. But if it is not normal, the MOQ is 3tons.
6. Q: Could I use my own forwarder?
7. Q: I am new to international business, could you find an experienced forwarder to organize shipment for us?
A: Yes, we will assist and guide you to work out the shipping and import process.
8. Q: Is the sample same with formal orders?
A: Yes, sample's specification, performance, quality are totally same with formal orders.
9. Q: What's your delivery time?
A: For samples: within 7 working days; For orders: within 15-20 working days.
10. Q: How about your package?
A: Firstly we will use PE film pack the sheets inside, secondly the outside we will use kraft paper film to pack, then use wrapping film to enlace, the top we will cover cardboard. Usually we use pallets to pack, if you want to pack in bulk, we also can satisfy your needs.
11. Q: How to control your quality?
A: When we confirm one color and our customer's specific requirements, we will control strictly, our QA engineer will use our device to test the sheets performance, dimension, color, shrink age, vacuum forming etc.
12. Q: If we find defective sheets in our order, how do you deal with?
A: You can supply the photo to us, we confirm then we can replace the sheets in our next order.
13. Q: How can I go to your factory from Shanghai?
A: It is the best way by train. It just needs one hour from Shanghai station to Changzhou station, then we can pick you up at Changzhou station.