Q1. What is your warranty for the products?
A: One year for free.
Q2. What is your after-sales service?
A: We provide technical support through operating manual and video link. Once you have questions, you can get our engineer's prompt response through email, phone call or training in factory. In case of hardware problem within the warranty period, we will send you spare parts for free; or you send it back then we repair for you freely.
Q3. What is the delivery / shipping time?
A: We have shipping agent, we can deliver the products to you by courier express, air freight, sea cargo. Below is some delivery time for your reference:
Express:UPS, DHL, TNT, etc. (Door to Door)
United States (3 days), Ghana (7 days), Uganda (7-10 days), Kenya (7-10 days), Nigeria (3-9 days)
Send to your hotel, your friends, your forwarder, your sea port or your warehouse in China.
Air Freight (From airport to airport)
Los Angeles (2-7days), Accra (7-10 days), Kampala (3-5 days), Lagos (3-5 days), Asuncion (3-10 days)
Sea Freight (Any sea port)
Maputo (28 days), Walvis Bay (24 days), Dakar (30 days), Mombasa (30 days), Port Kelang (12 days), Manila(10 days), Lagos(45 days), Guayaquil(45days), Chittagong (20 days), Chennai (20 days), Kolkata (16 days)
Q4. How to place the order?
WHAT IS YOUR LEAD TIME OF THE PRODUCTS?
30% of our products are in stock, 50% of the products need 3-10 days to produce, 20% of the products need 15-30 days to manufacture.
Q5.WHAT IS YOUR PAYMENT TERM?
Our payment term is Telegraphic Transfer (T/T) in advance, Western union, Money Gram, PayPal, Trade Assurance, etc. For big projects, we can receive Letter of Credit (L/C) at Sight.